Reference

How 22jj Handles Your Personal Information

At 22jj, your account data stays with us — collected only for what we need to run your account, process deposits through JazzCash, Easypaisa or Raast, and keep access secure.

Account DataPayment RecordsCookie SettingsSecure ConnectionsData Request Rights
22jj How 22jj Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and retention practices on 22jj are built around keeping your account information accurate, accessible only to you, and protected in transit and at rest. Here is how those practices work in practice.

Encrypted Connections

All data between your device and 22jj travels over SSL. This covers login sessions, deposit flows through JazzCash or Easypaisa, and account updates — nothing moves in plain text.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser at any time without losing your account.

Retention and Deletion

Active account data is held while your account is open. After closure, we retain records only as long as applicable law requires, then delete or anonymise them. You can request early deletion by contacting support.

Access and Corrections

You can request a copy of the data we hold on your account or ask us to correct inaccurate details. Submit your request via live chat or email with your registered account address and we will process it promptly.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct, or delete data we hold on your account, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record quickly. We aim to respond to all data-related requests within a reasonable window; response times may vary depending on the nature of the request.

Team online

Live Chat

Start a chat session from your account dashboard. Our team can confirm what data we hold and walk you through a deletion or correction request in real time.

Email Support

Write to our support address from your registered email. Include 'Privacy Request' in the subject line so it reaches the right team without delay.

Account Settings

Some data — like your display name and contact number — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Data

These are the questions we get most often about how 22jj handles personal information. If yours is not here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — such as a JazzCash or Easypaisa account number. We do not collect wallet PINs or bank passwords.

We store transaction references and timestamps, not your full wallet credentials. Your PIN and mobile wallet login stay on your device and are never passed through our servers.

Yes. Send a request from your registered email with 'Data Access Request' in the subject line. We will compile what we hold and return it to you through the same address.

Contact support via live chat or email. After verifying your identity through your registered account, we will process the deletion request and confirm once complete, subject to any legal retention requirements.

We share data only with payment processors and verification partners needed to run your account — for example, to confirm a Raast or Easypaisa deposit. We do not sell personal data.

Basic details like your contact number can be changed in account settings directly. For name corrections or registered payment method changes, reach our support team via live chat for verification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.