Reference

Understand Your Rights Before You Start

These terms set out how 22jj operates, what you agree to when you create an account, and how access is governed by local law in Pakistan.

Account eligibility rulesJurisdiction-dependent accessJazzCash, Easypaisa, Raast wallet termsData and privacy rightsContact us to raise a concern
22jj Understand Your Rights Before You Start
HOW WE HANDLE THIS

Security, Data and Account Integrity at 22jj

We apply SSL encryption to every session on 22jj, whether you are accessing the platform from a mobile browser or a desktop. Account credentials are hashed and never stored in plain text. We retain transaction records — including JazzCash, Easypaisa, and Raast payment references — for the period required to support dispute resolution and comply with applicable obligations. You can request a summary of the data we hold against your account at any time through our support channel.

Data Retention

We keep your account and transaction records for a defined retention window. After that period, personal data is removed from active systems in line with our internal policy.

Cookie Policy

We use session cookies to keep you logged in and performance cookies to measure how pages load. You can adjust cookie preferences in your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you lose access, our account recovery flow asks you to verify your registered JazzCash or Easypaisa number.

Request a Change

To update your registered details or request data deletion, contact support with your account ID. We aim to process confirmed requests within a reasonable working period.

CONTACT OUR TEAM

Reach Us About a Legal or Policy Matter

If you have a question about these terms, want to request a copy of your data, or need to report a concern, our support team handles policy queries directly. Use any of the channels below and include your account ID so we can locate your record quickly.

Team online

Live Chat

Start a chat session from your account dashboard. Select the Policy or Legal topic tag so your message reaches the right team without delay.

Email Support

Send your query to our support address listed in the account help section. Include your registered mobile number for faster verification.

Account Help Centre

The Help Centre in your account settings covers common legal questions — from data requests to account closure steps and wallet dispute procedures.

Common Questions About These Terms

These are the questions we hear most often about our legal terms, account rights, and how we handle data in Pakistan. If yours is not listed here, live chat is the fastest way to get a direct answer.

Account access depends on local law and is available only where permitted in your region. You are responsible for confirming that your use of the platform is lawful in your jurisdiction before registering.

We hold the details you provided at registration, your login history, and payment references for JazzCash, Easypaisa, and Raast transactions. We do not store your wallet PIN or mobile banking credentials.

Contact support via live chat or email and include your account ID. We will verify your identity and send a data summary within a reasonable processing period after confirmation.

Yes. Submit a deletion request through the Help Centre or live chat. Note that transaction records tied to your account may need to be retained for a mandatory period before full removal is possible.

We post the revised terms at this page and show the effective date. Continuing to use your account after that date means you accept the changes. You can close your account if you do not agree.

Raise the dispute through live chat within seven days of the transaction. Include the payment reference and the amount. Our team will check the record and respond with next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.